Verzendbeleid

At stasia, we carefully prepare every order so your pieces arrive safely and ready to be enjoyed. Below you can find everything you need to know about our shipping and delivery process.

Order Processing

Once your order has been successfully placed, we begin preparing it for shipment. Every order is carefully checked and securely packaged before it leaves our hands.

Orders are generally processed within 1 business day.

Please note that orders placed during weekends or public holidays will be processed on the next business day.

Delivery Time

We offer delivery within 1–2 business days after your order has been processed and shipped.

Please keep in mind that delivery times are estimates and may occasionally vary due to circumstances outside of our control, such as delays with the delivery carrier, public holidays or exceptionally busy periods.

We always do our best to make sure your order reaches you as quickly as possible.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation. When tracking is available, your tracking information will be provided so you can follow the progress of your order.

Please allow some time for the tracking information to become active after your parcel has been handed over to the delivery carrier.

Shipping Address

Please make sure that your shipping address is correct and complete when placing your order.

Once an order has been processed or shipped, we may not be able to change the delivery address. stasia cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address provided during checkout.

If you notice that you have entered an incorrect address, please contact us as soon as possible after placing your order. We will do our best to assist you.

Delayed Deliveries

Although most orders arrive within the estimated delivery time, occasional delays may occur.

Delays can be caused by circumstances outside of stasia's control, including carrier delays, severe weather conditions, public holidays, technical issues or unusually high shipping volumes.

If your order has not arrived within the expected delivery period, please contact us and we will be happy to help you check the status of your shipment.

Damaged Parcels

We take great care when packaging your order, especially because some of our products are made of glass and other delicate materials.

If your parcel arrives visibly damaged, please inspect the contents as soon as possible.

If your product has been damaged during delivery, please contact us through the appropriate contact channel and provide clear photographs of the damaged product and, if possible, the packaging. This allows us to assess the situation and help you as quickly as possible.

Missing or Lost Orders

If your tracking information indicates that your parcel has been delivered but you have not received it, please first check whether the parcel may have been left with a neighbour or in a designated safe place.

If you still cannot locate your order, please contact us so we can help you investigate the delivery.

Questions About Your Order?

If you have any questions about your order, shipping or delivery, please don't hesitate to contact us. We are happy to help and want your stasia experience to be as smooth and enjoyable as possible.

Thank you for choosing stasia. ♡